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Frequently Asked Questions

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What is Massage Therapy?
Massage therapy is a form of manual therapy that involves the manipulation of soft tissue to relieve stress, pain, tension & to aid in injury prevention, management and chronic pain. RMTs (Registered Massage Therapists) are regulated under the Regulated Health Professions Act, and only an RMT can provide what many people consider commonly as “deep tissue massage.” Most Health Benefit Plans will cover part of, or all fees for Registered Massage Therapy.

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What should I expect during my first visit?
During your first visit, you will fill out a Confidential Medical Intake Form and discuss your massage & wellness goals, as well as any medical conditions. Your therapist will discuss a treatment plan & the benefits massage therapy may have for you.

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I have insurance for massage. How does this work?
We provide Direct Billing, which means we submit your claim to your insurer. They pay us for your massage, and you only pay any amount your insurance didn’t cover. An insurance setup form is provided upon booking. All you need is the information from your insurance card and you’re all set.

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What kind of massage is right for me?
We offer a variety of treatment types ranging from pain or injury management to overall relaxation. A full list of our Massage Therapy Treatments can be found HERE. Not sure what massage is best for you? Contact us and we will be happy to help!

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What should I wear during the massage?
Whatever clothing you’re comfortable in. Your comfort & relaxation is our top priority. When treating, your RMT will use oil or lotion in direct contact with the skin to manipulate the tissues effectively. A sheet or blanket will cover you, and only the area your RMT is currently working on will be uncovered at one time. Your RMT will review draping (covering you with a sheet or blanket) procedures with you prior to treatment to ensure your privacy, and will communicate with you throughout the treatment to ensure your comfort and relaxation.

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How long does a massage session last?
Treatment sessions are for 1 hour (60 minutes) This includes discussions with your RMT regarding assessment, treatment and/or completion of your Medical Intake Form. If it is your first visit, your forms will be e-mailed to you and you can complete them before your appointment online. This allows your therapist to review your information prior to your arrival. 

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Can I get a massage if I am pregnant?
You sure can! Registered Massage Therapists are the only type of therapist who can provide Pre/Postnatal massage in Ontario. We have a variety of bolsters & supports to ensure your comfort through each stage of your pregnancy. Your therapist may use lighter pressure over your low back or avoid some areas altogether; your RMT will discuss this further at your initial visit. If your pregnancy is considered high-risk, or if you have had one previously, please bring a note from your OB or Midwife giving you the green light for Massage Therapy Treatment. 

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Will I be sore after my massage?
A proper massage shouldn’t leave you sore for days. Our Massage Therapists use rhythmic, slow, targeted techniques in combination with years of experience to help you achieve your wellness goals. A comfort scale will be established, and your RMT will work with you to stay within your tolerance level. During treatment, we encourage you to be open with your RMT and advise if they need to modify a treatment or technique. Some client's may experience mild soreness (similar to soreness after a workout or new activity) up to two days after treatment; it can be managed with light stretches and/or a warm bath or shower. 

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What do I do if I have a medical condition?
Massage Therapy is generally considered safe for a variety of Medical Conditions. Your therapist will review information provided on your Medical Intake Form and discuss a treatment plan with you.

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What conditions can Massage Therapy help with?
Massage therapy can prove beneficial for the following conditions and more: Anxiety & Depression, Arthritis, Carpal Tunnel Syndrome, Edema, Fibromyalgia, Headaches, Inflammatory Conditions, Insomnia, Lymphoedema, Muscle Tension and Spasm, Plantar Fasciitis, Post-Surgical Rehabilitation, Pregnancy Support, Sciatica, Scoliosis, Sports Injuries, Strains and Sprains, Stress and Stress-Related Conditions, Tendinitis, Temporomandibular (TMJ) Dysfunction and Whiplash.

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How often should I get a massage?
The frequency of massages depends on your individual needs and goals. Most people schedule their massages every two to four weeks to maintain the benefits of massage therapy, while others may come more frequently. Your RMT can help establish what frequency may work best for your lifestyle and needs. Massage therapy is most beneficial for a specific complaint or condition when used over a series of treatments, followed by treatments for prevention and maintenance.
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